Terms And Conditions

Digital Sign Services Ltd offers a range of products warranted by the manufacturers for the agreed use at the time of despatch.

Under no circumstances will Digital Sign Services Ltd and its suppliers be liable for any loss, damage, expense or consequential damages of any kind arising out of the use or inability to use such products.

Digital Sign Services Ltd will print and fabricate flexible faces and associated materials ONLY at the customer's request, in their capacity as a contract supplier, and warrant such work and materials used of their supply only. Any liability shall be limited to re-working at the premises of Digital Sign Services Ltd, and, provided the item was manufactured within ONE month, it will be corrected free of charge - including any agreed cost of handling and transportation, provided mishandling or unreasonable use has not been demonstrated. All goods must be inspected prior to installation, as Digital Sign Services Ltd will not be liable for installation costs; also, if the item was manufactured within the past TWELVE months, it will be repaired/reprinted free of charge, provided the client delivers and collects such items from the premises of Digital Sign Services. Further, any contingent liability expressed or implied will be strictly limited to the value of such costs as specified within the sales invoice forwarded at the time of delivery.

Verbal orders will be accepted, but in the absence of any supportive documentation, Digital Sign Services cannot be held liable for any mistakes arising therefrom.

Goods remain the property of Digital Sign Services Ltd until paid for in full.

Complaints Procedures
In the unfortunate event whereby a client is dissatisfied with our product, then we ask the client to notify us immediately of the nature of the problem, either verbally, or in writing, and within seven days of receipt, to enable us to attempt to rectify the problem to everyone's satisfaction. At this point, the Managing Director, Gerry Howell, will discuss any requirements for either a credit note, refund or reprint, dependant upon the circumstances.

If we are unable to resolve matters in this early stage, may we kindly request your written complaint, addressed to the Managing Director, Mr. Gerry Howell, which written complaint must be received by us within one month following receipt of goods, wherever reasonably possible, given the nature of the problem.

We make every attempt to raise invoices within 2 weeks following dispatch of goods. However, sometimes we may have to wait for notification from third parties, such as couriers, for a note of their costs, and this may delay the issue of the invoice.

Our invoices are due and payable within the terms set out on the invoice, and these settlement terms are clearly stated at the bottom of each invoice. We ask you to make a note of our terms, and ensure your settlement is received by us in good time.

We would draw your attention to the Late Payment of Commercial Debts Regulations 2002, which came into force on the 7th August, 2002. We may exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.